FAQs

1. What software packages do you support?

We work with all the leading cloud-based bookkeeping tools, including Xero, QuickBooks, and other online platforms. If your business already uses a system, we’ll adapt to it—and look into new technology that can be bolted on to automate your existing processes.

2. Why should I outsource my bookkeeping instead of doing it myself?

Running your own books takes valuable hours away from growing your business. We handle your bookkeeping quickly and accurately, giving you up-to-date financial insights without the stress—so you get your time back.

2. How fast will I get my financial reports?

Unlike traditional bookkeepers who deliver reports monthly (or even later), we update your books in near real time, meaning you’ll always know where your business stands today, not last quarter.

3. Can you help me understand my numbers, not just record them?

Yes—our focus is not just on compliance but on giving you clear, actionable insights to grow your business. You’ll have easy-to-read dashboards and reports that show you exactly how your business is performing.

4. What size of business do you work with?

We specialise in small and growing businesses—from solopreneurs to startups with teams. If you want speed, clarity, and financial information that helps you scale, we’re built for you.

5. How secure is my financial data?

Your data is protected using industry-standard security and cloud-based software. You can be confident your information is safe, private, and always accessible when you need it.

6. What makes you different from a traditional accountant?

Traditional firms are slow, compliance-focused, and retrospective. We’re fast, proactive, and growth-focused—giving you the numbers you need, when you need them, to make smarter business decisions.

7. The pricing models you have do not quite work for me, do you have anything a bit more tailored?

Yes—we know one size doesn’t fit all. If our standard plans don’t quite match your needs, we can tailor a package around the level of support, speed, and insights your business requires. Please contact us on the form with details of what you are after and we will provide a quote within 48 hours.

8. What is Marcel’s story?

Marcel was founded with one mission: to give founders their time back. After seeing too many entrepreneurs buried in spreadsheets and chasing receipts, we set out to build a bookkeeping service that’s fast, modern, and growth-focused. Today, we combine smart technology with hands-on expertise so you always know your numbers and can focus on what really matters—building your business. We are constantly on the search for new technology that can be leveraged in the old and boring market of bookkeeping.

We’ve opted for a fixed monthly fee to provide you with cost certainty to our clients and are focused on ‘getting the job done’ rather than the traditional model of billable hours.